Rose Casino Privacy Policy
About Our Privacy Policy
Rose Casino is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy outlines our practices regarding data collection and processing for all users of our website (rosecasino.uk) and services. We operate under UK Gambling Commission License No. 23328 and comply with all applicable UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
This policy applies to all customers, potential customers, and visitors to our website. By accessing and using Rose Casino, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
What Information We Collect
Rose Casino collects personal information in several categories:
Registration and Account Data
Full name and date of birth
Email address and telephone number
Residential address and postcode
Username and password
Preferred currency (GBP)
Account preferences and communication choices
Financial and Transaction Data
Bank account details and payment card information
Deposit and withdrawal transaction records
Payment method history and verification details
Bonus utilisation and wagering history
Account balance and betting activity
Know Your Customer (KYC) Documentation
Copies of valid government-issued identification (passport, UK driving licence, national identity card)
Proof of address documents (utility bills, council tax statements, mortgage documents)
Bank statements or financial documentation for verification purposes
Photographic evidence of identity verification
Technical and Browsing Data
Internet Protocol (IP) address
Browser type, version, and operating system
Cookies and similar tracking technologies
Pages visited, time spent on site, and clickstream data
Device identifiers and hardware information
Geographic location data
Session recordings and performance analytics
Communication Data
Email correspondence and support tickets
Live chat transcripts
Marketing communication preferences
Complaint and dispute records
What We Do Not Collect
Rose Casino does not intentionally collect sensitive personal data including race, ethnicity, religious beliefs, political affiliations, trade union membership, genetic data, biometric data (except for verification purposes), health information, or sexual orientation. We do not request or store this information unless you voluntarily provide it, and we will not process such data for marketing or profiling purposes.
How We Use Your Information
Rose Casino uses the information we collect for the following lawful purposes:
Account Management: Creating and maintaining your account, processing login requests, and managing account settings
Service Delivery: Processing deposits and withdrawals, calculating bonuses and free spins, settling bets, and managing gameplay
Legal Compliance: Verifying your identity and age, performing Know Your Customer (KYC) checks, Anti-Money Laundering (AML) screening, and fraud prevention
Payment Processing: Facilitating transactions with payment processors and financial institutions
Customer Support: Responding to inquiries, resolving disputes, and providing technical assistance
Responsible Gambling: Implementing deposit limits, self-exclusion requests, and monitoring for problem gambling behaviour
Marketing Communications: Sending promotional offers, news, and updates (only if you have opted in)
Regulatory Reporting: Complying with UK Gambling Commission requirements and other legal obligations
Analytics and Improvement: Analysing user behaviour to improve our website, games, and services
Security and Fraud Prevention: Detecting and preventing fraudulent activity, unauthorised access, and breach attempts
Statistical Analysis: Generating anonymised reports and insights for business purposes
Marketing Communications and Your Preferences
Rose Casino may send you marketing communications including promotional offers, bonus information, game launches, and company updates via email, SMS, or push notifications. We will only send marketing communications if you have opted in to receive them during account registration or through your account settings.
You have the right to opt out of marketing communications at any time by:
Clicking the "Unsubscribe" link in any marketing email
Updating your communication preferences in your account settings
Contacting our support team at [email protected]
Please note that opting out of marketing communications does not affect transactional messages such as account notifications, deposit confirmations, withdrawal updates, or important service announcements.
How We Collect Your Information
Rose Casino collects your information through the following methods:
Direct Input: Information you voluntarily provide during registration, account setup, and profile updates
Payment Processing: Data collected during deposit and withdrawal transactions
Verification Services: Third-party identity and address verification providers
Automatic Collection: Cookies, pixel tags, web beacons, and similar technologies that track your activity on our website
Third-Party Providers: Payment processors, game providers, and analytics services that collect data on our behalf
Customer Support: Information provided when contacting our support team via email, live chat, or telephone
How We Share Your Information
Rose Casino shares your personal information only when necessary for legitimate business purposes and in compliance with data protection laws:
Payment Processors and Financial Partners
Your financial information is shared with payment processors including Visa, Mastercard, Trustly, PayPal, MuchBetter, Pay By Mobile, and Google Pay to process deposits and withdrawals. These partners are bound by confidentiality agreements and must comply with PCI DSS standards.
Game Providers
We share necessary account and gameplay data with our game providers including Pragmatic Play, Relax Gaming, Slingo, Inspired, Bragg, Blueprint, Booming Games, and Big Time Gaming. This information is limited to what is required for game functionality and anti-fraud purposes.
Verification and Compliance Partners
Your identity documents and personal information are shared with third-party verification services for KYC and AML compliance purposes. These partners are required to maintain strict confidentiality and use your data solely for verification purposes.
Legal and Regulatory Authorities
Rose Casino may disclose your information to the UK Gambling Commission, law enforcement agencies, and other regulatory bodies when required by law, court order, or legal process.
Service Providers
We may share anonymised or pseudonymised data with analytics providers, hosting services, and customer support platforms that assist in operating our business.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change and any choices you may have regarding your data.
Rose Casino does not sell your personal information to third parties for marketing purposes. We only share data as necessary to provide our services and comply with legal obligations.
Data Storage, Security, and Retention
Rose Casino employs industry-leading security measures to protect your personal information:
Encryption and Protection
All data transmission is secured using SSL (Secure Sockets Layer) encryption technology
Passwords are hashed and stored securely, never in plain text
Payment card data is encrypted and stored in compliance with PCI DSS standards
Multi-factor authentication options are available for enhanced account security
Data Retention
Rose Casino retains your personal information for the duration of your account and for the period required by UK Gambling Commission regulations (typically 5-7 years for financial records and compliance documentation). After this period, data is securely deleted or anonymised unless longer retention is required by law.
Access Controls
Access to personal information is restricted to authorised staff members who require it for their job functions. All employees and contractors are bound by confidentiality agreements and undergo regular data protection training.
Your Rights Under UK GDPR
As a data subject, you have the following rights regarding your personal information:
Right of Access
You have the right to request a copy of all personal information we hold about you. We will provide this within 30 days of your request in a commonly used electronic format.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal information. You can update much of this information directly in your account settings.
Right to Erasure
You have the right to request deletion of your personal information, subject to certain exceptions. We cannot delete information required for legal compliance or active account management. Closing your account does not automatically delete your data if we must retain it for regulatory purposes.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another service provider.
Right to Restrict Processing
You have the right to request that we limit how we use your information while we verify its accuracy or establish our legal basis for processing.
Right to Object
You have the right to object to processing of your personal information for marketing purposes, analytics, or legitimate interests. We will comply with your objection unless we have a compelling legal reason to continue processing.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that have legal or similarly significant effects on you. Rose Casino uses automated systems for fraud detection and AML screening; you have the right to request human review of such decisions.
To exercise any of these rights, contact our Data Protection Officer at [email protected] with your request and sufficient information for us to identify you. We will respond within 30 days.
Cookies and Similar Technologies
Rose Casino uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse website usage, and provide security. Our website uses the following types of cookies:
Essential Cookies
These cookies are necessary for the website to function and cannot be disabled. They include session cookies that maintain your login status and enable core features.
Performance and Analytics Cookies
These cookies collect anonymised information about how visitors use our website, including pages visited, time spent, and clickstream data. This helps us improve our website and services.
Functional Cookies
These cookies remember your preferences, such as language selection, account settings, and gameplay choices, to provide a personalised experience.
Marketing Cookies
These cookies track your activity across websites to deliver personalised advertising and marketing communications. You can opt out of marketing cookies through our cookie consent banner.
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect website functionality.
Third-Party Websites and Links
Rose Casino's website contains links to third-party websites including payment processors, game providers, and partner sites. This Privacy Policy does not apply to external websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing your information.
International Data Transfers
Rose Casino operates primarily within the United Kingdom. If we transfer your personal information internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other adequacy mechanisms recognised by the UK ICO.
Children and Minors
Rose Casino's services are strictly prohibited for persons under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a user is under 18, we will immediately terminate their account and delete associated personal information.
Policy Updates and Changes
Rose Casino reserves the right to update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated via email or prominent notice on our website. Your continued use of Rose Casino following such changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our support team:
Email: [email protected]
Support Hours: 24/7
Company: Rose Casino
License: UK Gambling Commission Licence No. 23328
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Further information is available on the ICO website at ico.org.uk.
Last Updated: January 2025