Responsible Gambling at Rose Casino

At Rose Casino, we are committed to providing a safe, enjoyable and responsible gaming environment for all our players. We recognise that whilst gambling can be entertaining, it is important to gamble within your means and to be aware of the potential risks associated with online gaming. This page outlines the tools, resources and support we provide to help you maintain control of your gambling habits.

Our Commitment to Responsible Gambling

Rose Casino operates under a UK Gambling Commission licence (License Number: 23328) and adheres to the highest standards of responsible gaming practices. We are dedicated to preventing problem gambling and protecting the welfare of our players. We employ robust age verification procedures to ensure that only persons aged 18 and over can access our services.

We believe that responsible gambling is a shared responsibility between the operator, the player and relevant support organisations. We continually review and enhance our responsible gaming measures to reflect best practice in the industry.

Deposit Limits

Rose Casino allows you to set daily, weekly and monthly deposit limits to help you manage your spending. These limits restrict the amount of money you can deposit within a specified timeframe and are an effective way to control your gambling budget.

To set or modify your deposit limits, please log into your account and navigate to the Responsible Gaming section. You can set limits in the following timeframes:

Daily deposit limits
Weekly deposit limits
Monthly deposit limits

Once a limit has been set, it cannot be lowered or removed immediately. If you wish to increase a limit, requests may take up to 24 hours to process. If you wish to decrease a limit, the new limit will apply to your next deposit.

Loss Limits

Loss limits allow you to set a maximum amount of money you are willing to lose over a specified period. If you reach your loss limit, your account will be temporarily restricted from further play until the specified period has elapsed.

Loss limits can be set on a daily, weekly or monthly basis and are calculated based on the net amount wagered minus any winnings returned to you. You can adjust your loss limits at any time from your account settings.

Session Limits and Reality Checks

Session limits allow you to restrict the amount of time you spend gambling in a single session. Once your session time limit is reached, your account will be automatically logged out and you will be prevented from accessing the gaming platform for the remainder of that session.

Rose Casino also provides reality check reminders during gameplay. These notifications appear at regular intervals to remind you of the time spent playing and the amount wagered. Reality checks help you maintain awareness of your gaming activity and encourage responsible play.

Self-Exclusion and Cooling-Off

If you feel that your gambling is becoming problematic or you wish to take a break from gaming, Rose Casino offers self-exclusion and cooling-off options.

Cooling-Off Period: A cooling-off period allows you to temporarily suspend your account for a minimum of 24 hours, up to a maximum of 6 weeks. During this time, you will be unable to access your account or place any bets. Once the cooling-off period expires, your account will be automatically reactivated.

Self-Exclusion: Self-exclusion is a longer-term commitment to remain excluded from our platform. If you choose to self-exclude, your account will be permanently closed and you will be unable to create a new account with Rose Casino. Self-exclusion typically lasts for a minimum of 6 months, but you can request an extended period. To request self-exclusion, please contact our customer support team at [email protected].

Signs of Problem Gambling

It is important to recognise the signs of problem gambling. If you experience any of the following, please seek help immediately:

Gambling with money you cannot afford to lose
Spending more time gambling than intended
Neglecting personal relationships, work or other responsibilities due to gambling
Feeling anxious or irritable when attempting to reduce or stop gambling
Chasing losses by gambling more to recover money lost
Lying about the amount of time or money spent gambling
Using gambling as a way to escape problems or negative emotions
Borrowing money to fund gambling activities

Age Verification and Underage Protection

Rose Casino has strict procedures in place to prevent underage gambling. You must be aged 18 or over to open an account and gamble on our platform. During the registration process, we require you to provide proof of identity and age. We use advanced age verification technology to check that all players are of legal age.

We take underage protection very seriously and reserve the right to close any account where we suspect the player is underage. If we identify any underage gambling activity, we will report this to the relevant authorities.

Support and Help Resources

If you are struggling with problem gambling or believe your gambling has become problematic, please reach out to one of the following organisations for confidential support and advice:

BeGambleAware.org: A free online resource providing information and support for people concerned about gambling. Visit www.begambleaware.org
GamCare: Offering free, confidential gambling support services including a helpline, live chat and self-help tools. Contact www.gamcare.org.uk or call 0808 8020 133
Gambling Therapy: Providing free therapeutic support for problem gamblers and their families. Visit www.gamblingtherapy.org
National Problem Gambling Clinic: Offering specialist treatment services for gambling disorder. Contact www.nhs.uk for referral information

Interaction with Third Parties

Rose Casino cooperates with relevant gambling regulatory bodies and support organisations. If you have chosen to self-exclude from our platform, your details may be shared with other licensed operators and self-exclusion schemes to prevent you from opening accounts elsewhere.

We also work with the UK Gambling Commission and other regulatory authorities to identify and support problem gamblers and to prevent underage gambling.

Financial Limits and Expenditure Control

In addition to deposit and loss limits, we encourage you to set personal spending budgets and stick to them. Only gamble with money you can afford to lose and treat gambling as a form of entertainment rather than a way to make money.

If you find it difficult to control your spending, consider setting up payment controls with your bank or payment provider. Many financial institutions offer tools that allow you to block gambling transactions or set spending limits on your card.

Contact and Further Information

For further information about responsible gambling or to discuss the tools and limits available, please contact our customer support team. We are available 24/7 to assist you.

Email: [email protected]

Our support team can provide additional information about responsible gaming features, help you set limits on your account or discuss your gambling habits in confidence. We are here to support you and ensure your experience with Rose Casino remains safe and enjoyable.

Continuous Improvement

Rose Casino is committed to continuously improving our responsible gambling measures. We regularly review feedback from players and monitor industry best practices to enhance the tools and support we offer. If you have suggestions for how we can improve our responsible gambling features, please contact us at [email protected].